Privacy Policy
KIKAgallery (hereinafter referred to as "this shop") has established the following personal information protection policy in order to comply with the Personal Information Protection Act and other guidelines with regard to the handling of personal information acquired by our company.
Please note that this privacy policy applies only to this shop.
1. Definition of Personal Information
"Personal information" means information about a living individual that can identify a specific individual based on the name, date of birth, or other description contained in the information, or that can be easily collated with other information to identify a specific individual.
2.Collection of personal information
Our shop may collect personal information from customers when they purchase products or make inquiries.
When collecting information, we will clearly state the purpose of use and use it in a lawful and fair manner.
The personal information collected by our shop is as follows:
- a) Name, furigana
- b) Address
- c) Your phone number
- d) Email address
- e) Password
- f) Shipping information
- g) Transaction history and details with our shop
- h) Information that can identify a specific individual by combining the above
3. Use of Personal Information
The purposes for which personal information entrusted to us by our customers will be used are as follows:
- a) Confirmation and inquiry of orders
- b) Confirmation and inquiry of product shipment
- c) When replying to inquiries
Our shop will not disclose or provide personal information to third parties without the customer's consent, except in the following cases:
- a) When required by law, or when necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law
- b) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
- c) When exchanging personal data with an affiliate of the company that operates this shop
4. Safety management of personal information The service provider will implement rational, organizational, physical, personal, and technical measures to safely manage the personal information entrusted to us by customers, and our shop will handle such information appropriately in accordance with relevant laws and regulations in an effort to prevent unauthorized access to personal data, as well as the loss, falsification, and leakage of personal information.
5. Correction or deletion of personal information If you wish to correct or delete any personal information that we have received from you, please contact us using the information below.
Additionally, if you are a registered user, you can correct your personal information from the "My Account" menu on this website.
6. Use of cookies
We may use cookies to provide better services to our customers. However, these cookies do not collect any personally identifiable information and do not infringe on your privacy.
If you do not wish to accept cookies, you can change your browser settings.
*A cookie is a piece of information that is sent from a server computer to your browser and stored on the hard disk of the computer you are using.
7. Use of SSL
When entering personal information, we use SSL (Secure Sockets Layer) technology to ensure security and to prevent such information from being intercepted, interfered with, or tampered with.
*SSL is a function that encrypts information to prevent eavesdropping and data tampering. Using SSL makes it possible to send information more safely.
8. Contact Us: contact@kikagallery.com
9. Changes to this Privacy Policy
When our shop makes changes to the personal information it collects, the purpose of its use, or other changes to its privacy policy, we will announce these changes on this page.
Refund Policy
Cancellations, returns and exchanges
If you contact us within one week of receiving the product, we can accept returns or exchanges. However, please note that we cannot accept returns or exchanges for the following products:
- a) Products that have been delivered more than 21 days ago
- b) If the customer experiences scratches or stains
- c) If the shipping box is missing
- d) If the product page states that the item cannot be returned
We will cover all shipping costs for returns.
Refunds will be made within 5 business days after the product arrives at our company and we have inspected its condition.
